Refund & Cancellation Policy

1. Overview

At VeggieBasket, we are committed to delivering fresh, high-quality groceries to your doorstep. We understand that issues can occasionally arise, and this policy explains your rights and our process for refunds and cancellations.

VeggieBasket acts as a platform connecting customers with local grocery stores. Orders are fulfilled by local store partners who prepare and deliver your items. Our refund and cancellation policy applies to all orders placed through the VeggieBasket mobile application.

2. Cancellation Policy

You may cancel your order under the following conditions:

• Before Order is Accepted: If your order has not yet been accepted and processed by the store, you may cancel it by contacting us immediately at contactveggiebasket@gmail.com.
• After Order is Accepted: Once the store has begun preparing your order, cancellation may not be possible. We will do our best to accommodate your request on a case-by-case basis.
• Store Unavailability: If no store is available in your area or the order cannot be fulfilled, it will be cancelled automatically and you will be notified.

3. Refund Eligibility

A refund or replacement is applicable in the following situations:

Refunds are not applicable in the following cases:

• Change of mind after delivery.
• Items reported after 24 hours of delivery without a valid reason for the delay.
• Minor variations in weight, size, or appearance of fresh produce (natural variation).
• Damage caused after delivery due to improper handling by the customer.

4. How to Request a Refund

To initiate a refund or replacement request, please follow these steps:

• Email us at contactveggiebasket@gmail.com within 24 hours of receiving your order.
• Include your Order ID (visible in the Order History section of the app), your registered mobile number, and a description of the issue.
• Attach a clear photograph of the damaged, wrong, or missing items where applicable.

Our team will review your request and respond within 2 business days. If eligible, we will offer either:

• A full or partial refund of the affected item(s), or
• A replacement delivery of the correct or fresh items at the earliest available time.

5. Refund Processing

Since VeggieBasket currently supports only Cash on Delivery (COD) as a payment method, no online payment is collected from customers. Refunds in this context mean:

• Replacement of items at no additional charge during the next delivery, or
• Credit adjustment on your next order, or
• Coupon credits added to your VeggieBasket account for use on future orders.

If online payment methods are introduced in the future, online refunds will be processed within 5–7 business days to the original payment method.

6. Delivery Issues

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us at contactveggiebasket@gmail.com. We will investigate with the assigned store and provide an update within 4 hours.

If a delivery cannot be completed due to an address issue or because no one was available to receive the order, we will contact you on the mobile number provided during checkout.

7. Service Availability

VeggieBasket is available for orders between 7:00 AM and 11:30 PM daily. Orders placed or attempted outside these hours will not be processed. No charges are applied during unavailable hours.

Service is currently available only in PIN codes where a registered VeggieBasket store partner is present. If your area is not serviceable, you will be notified before placing an order.

8. Promotions, Coupons, and Referral Credits

Promotional coupons (such as VEGGIE100) and referral credits are non-refundable and have no cash value. They can only be applied against eligible orders as per the terms of each promotion.

If an order is cancelled after a coupon or referral credit is applied, the discount will be restored to your account for future use.

9. Changes to This Policy

VeggieBasket reserves the right to update this Refund & Cancellation Policy at any time. Changes will be effective from the date of publication on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any refund, cancellation, or delivery queries, please reach out to us: